Policies & Terms

Personal Identification Information

• Name, email address, phone number
• Date of birth and postal address

Health Information

• Medical history and treatment details
• Other health-related information necessary for providing our services

Payment Information

• Credit card details and billing address
• Other financial information required for processing payments

Essential Cookies

• Session cookies: Maintain your session while browsing our website
• Theme preference: Remember your light/dark mode selection
• Language preference: Remember your language selection (English/Spanish)
• Cookie consent: Store your cookie preferences

Analytics & Performance Cookies

• Google Analytics: Collects anonymized usage data including pages visited, time on site, and traffic sources. Data retained for 26 months.

Advertising & Social Media Cookies

• Meta (Facebook) Pixel: Tracks conversions from our social media advertising. Used to measure ad effectiveness and create lookalike audiences. Does not capture health information.

Managing Cookies

You can control cookies through your browser settings, our cookie consent banner, or these opt-out tools:

• Google Analytics Opt-Out: Install the Google Analytics Opt-Out Browser Add-On
• Meta Ad Preferences: Adjust ad settings in your Facebook/Instagram account
• Browser Settings: Most browsers allow you to block or delete cookies

Disabling essential cookies may affect website functionality. Analytics cookies can be disabled without impacting your browsing experience.

Interpretation

The words which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

• "Account" means a unique account created for you to access our Service or parts of our Service.
• "Business", for the purpose of the UCPA (Utah Consumer Privacy Act), refers to the Company as the legal entity that collects Consumers' personal information and determines the purposes and means of the processing of Consumers' personal information, or on behalf of which such information is collected and that alone, or jointly with others, determines the purposes and means of the processing of consumers' personal information, that does business in the State of Utah.
• "Company" (referred to as either "the Company", "We", "Us", or "Our" in this Agreement) refers to Honey Rae Aesthetics LLC.
• "Country" refers to the United States of America.

Treatment:

We may use your PHI to provide, coordinate, or manage your healthcare and related services. This includes consultation with other healthcare providers, referrals, and coordination of care between different healthcare professionals.

Payment:

We may use and disclose your PHI to obtain payment for services we provide to you. This includes billing activities, claims management, collection activities, and disclosures to insurance companies or other payers.

Healthcare Operations:

• Quality assessment and improvement activities
• Reviewing competence or qualifications of healthcare professionals
• Conducting training programs in which students learn under supervision
• Business planning and development
• Customer service activities

Other Permitted Uses and Disclosures:

• Emergency Situations: In medical emergencies when you cannot provide consent
• Public Health Activities: Reporting communicable diseases as required by law
• Legal Proceedings: Court orders, subpoenas, and administrative proceedings
• Law Enforcement: When required by law enforcement officials
• Health and Safety: To avert serious threats to health or safety
• Workers' Compensation: For work-related injury claims

Right to Access Your Records:

You have the right to inspect and obtain a copy of your PHI. Requests must be made in writing. We may charge a reasonable fee for copying costs. We will respond to your request within 30 days.

Right to Amend Your Records:

You may request that we amend your PHI if you believe it is incorrect or incomplete. Requests must be made in writing and include a reason supporting the request. We may deny your request if the PHI was not created by us or if it is accurate and complete.

Right to Request Restrictions:

You may request restrictions on how we use or disclose your PHI. We are not required to agree to your request unless you are requesting that we not disclose PHI to your health plan for payment purposes and you have paid for the service in full.

Right to Confidential Communications:

You may request that we communicate with you about your healthcare in a particular way or at a certain location. For example, you may request that we contact you only at home or only by mail.

Right to an Accounting of Disclosures:

You may request a list of disclosures of your PHI that we have made. This list will not include disclosures for treatment, payment, healthcare operations, or disclosures made directly to you.

Right to a Paper Copy:

You have the right to obtain a paper copy of this notice from us upon request, even if you have agreed to receive the notice electronically.

Touch-Up Policy

We want you to love your results. For injectable treatments (neurotoxins and dermal fillers), we provide a touch-up appointment within 14 days of your original treatment if results are not as expected. Touch-ups are at the provider's clinical discretion and are intended to refine results, not provide additional full treatments.

Adverse Events & Complications

In the rare event of an adverse reaction or complication directly resulting from treatment provided at our practice, we will:

• Provide a follow-up appointment
• Administer corrective treatment when clinically appropriate (e.g., hyaluronidase for filler dissolution)
• Refer to appropriate medical care if the complication is beyond our scope of practice

Complications arising from a client's failure to follow pre- or post-treatment instructions, failure to disclose medical history, or normal expected side effects (temporary swelling, bruising, redness) are not eligible for corrective treatment at no charge. Absolutely no refunds after the service is provided. Under no circumstance do we offer a partial refund or additional complimentary care.

Retail Products

All skincare product sales are final. Not refundable. Opened products cannot be returned due to hygiene and safety regulations. Gift cards are non-refundable — all sales final.

Common Risks (may occur in 1-20% of patients):

• Injection sites: Temporary pain, swelling, redness, bruising, tenderness
• Skin treatments: Redness, peeling, dryness, temporary pigmentation changes
• All treatments: Asymmetry, incomplete correction, need for touch-up treatments
• Allergic reactions: Mild skin irritation, rash, itching
• Infection: Minor skin infection requiring antibiotic treatment

Serious Risks (rare, less than 1% of patients):

• Vascular complications: Blood vessel occlusion, tissue necrosis, blindness
• Severe allergic reactions: Anaphylaxis requiring emergency treatment
• Granulomas: Inflammatory nodules requiring medical treatment
• Nerve damage: Temporary or permanent nerve injury
• Scarring: Permanent skin changes or scarring
• Systemic effects: Spread of toxin beyond treatment area (neurotoxins)

Treatment-Specific Risks:

• Botulinum Toxin: Muscle weakness, drooping eyelids, difficulty swallowing, speech changes
• Dermal Fillers: Migration, nodule formation, dissolution requirement
• Laser Treatments: Burns, hyperpigmentation, hypopigmentation, eye injury
• Chemical Peels: Deep scarring, permanent pigmentation changes, delayed healing

Factors Affecting Results:

• Individual anatomy: Bone structure, muscle patterns, skin thickness
• Skin characteristics: Type, elasticity, healing capacity, previous damage
• Age and health: Healing ability, medication effects, underlying conditions
• Lifestyle factors: Sun exposure, smoking, diet, exercise, stress
• Treatment compliance: Following pre- and post-care instructions
• Realistic expectations: Understanding limitations of aesthetic treatments

Result Variability:

Treatment outcomes may include: excellent results, good results with minor asymmetry, suboptimal results requiring additional treatment, no improvement, or results that differ from expectations. Some patients may require multiple treatments or touch-ups to achieve desired outcomes.

Absolute Contraindications (treatment not recommended):

• Pregnancy or breastfeeding (for most treatments)
• Known allergies to treatment products or components
• Active skin infections or inflammation in treatment area
• Certain autoimmune or neuromuscular disorders
• Recent use of blood thinners without medical clearance
• History of keloid scarring or poor wound healing

Relative Contraindications (increased risk):

• History of cold sores (may require prophylactic treatment)
• Diabetes or circulation disorders
• History of adverse reactions to similar treatments
• Current use of certain medications or supplements
• Recent cosmetic procedures in treatment area

Seek Immediate Medical Attention If You Experience:

• Allergic reactions: Difficulty breathing, widespread rash, severe swelling
• Vascular compromise: Severe pain, skin color changes, blanching
• Vision changes: Blurred vision, double vision, vision loss
• Neurological symptoms: Severe headache, weakness, difficulty speaking
• Signs of infection: Fever, spreading redness, pus, severe pain

Injectable Treatments (Neurotoxins & Fillers):

• Temporary bruising, swelling, and injection site reactions
• Asymmetry requiring additional treatment
• Allergic reactions to product ingredients
• Migration of product from injection site
• Rare but serious complications (vascular occlusion, necrosis)
• Need for touch-up treatments or dissolution

Laser and Energy-Based Treatments:

• Temporary redness, swelling, and skin irritation
• Changes in skin pigmentation (hyperpigmentation/hypopigmentation)
• Blistering, crusting, or scarring (rare)
• Eye injury risk requiring protective eyewear
• Hair loss in treated areas (if applicable)
• Need for multiple sessions to achieve desired results

Chemical Peels and Resurfacing:

• Skin peeling, redness, and sensitivity
• Temporary or permanent pigmentation changes
• Infection risk requiring antibiotic treatment
• Prolonged healing time
• Scarring (rare with proper aftercare)
• Reactivation of cold sores (if history exists)

Minors (Under 18):

• Parent or legal guardian must provide consent
• Minor must provide assent (agreement) to treatment
• Parent/guardian must be present during consultation and treatment
• Additional documentation may be required

Capacity Concerns:

We reserve the right to postpone treatment if we have concerns about your capacity to provide informed consent due to factors such as medication effects, emotional distress, or cognitive impairment.

Emergency Situations:

In rare emergency situations where immediate treatment is necessary to prevent serious harm, we may provide treatment without full consent procedures. Such situations are documented and reviewed post-treatment.

Clinical Documentation Photography:

• Purpose: Medical record keeping, treatment planning, and progress documentation
• Scope: Before/after photos, treatment area documentation, progress tracking
• Storage: Secure medical records system, HIPAA-compliant
• Access: Limited to treatment team and you
• Consent Required: Yes, as part of treatment consent

Marketing and Educational Photography:

• Purpose: Website, social media, educational materials, advertising
• Scope: Before/after galleries, testimonial photos, promotional materials
• Storage: Marketing databases and public platforms
• Access: Public viewing on websites, social media, and marketing materials
• Consent Required: Yes, separate written consent required

Professional/Publication Photography:

• Purpose: Medical journals, conference presentations, training materials
• Scope: Case studies, research publications, educational presentations
• Storage: Professional archives and publication databases
• Access: Medical professionals, researchers, students
• Consent Required: Yes, specific consent with detailed usage rights

Separate Consent Forms:

Photography consent is always separate from treatment consent. You may:

• Consent to treatment but decline all photography
• Consent to clinical photos only
• Consent to some but not all uses of your photos
• Consent to specific platforms or publications
• Limit the time period for photo usage

Specific Usage Rights:

Your consent will specify exactly how your photos may be used, including specific websites, social media platforms, publications, or presentations. Usage outside of your consent is strictly prohibited.

Identity Protection Options:

• Full Face Visible: Complete photos with face and treatment area visible
• Partial Coverage: Eyes blurred or covered for partial anonymity
• Treatment Area Only: Close-up shots of treatment area without face
• Complete Anonymity: All identifying features obscured or removed

Right to Decline:

You have the absolute right to decline photography for any or all purposes. Declining photography will not affect the quality of your care or your relationship with our practice.

Right to Withdraw Consent:

• You may withdraw photo consent at any time
• We will remove your photos from websites and social media within 30 days
• Published materials cannot be recalled but future use will cease
• Clinical documentation photos remain in medical records as required by law

Right to Review:

You have the right to review photos before they are used for marketing or publication purposes. You may request specific photos be excluded from use.

Right to Compensation (if applicable):

For extensive marketing use or professional publications, we may offer compensation such as complimentary treatments or products. Compensation terms will be clearly outlined in the consent form.

Under 16 Years Old:

• General Policy: No elective aesthetic treatments
• No Injectables: We do not administer neurotoxins, fillers, or any injectable treatments to minors, regardless of medical indication
• Required Documentation: Medical referral, specialist recommendation, insurance pre-authorization
• Parental Involvement: Both parents must consent and attend all appointments

Ages 16-17 Years:

• Limited Treatments: Conservative skincare treatments and specific injectables only
• Approved Treatments: Professional facials, chemical peels (light), acne treatments
• Prohibited Treatments: No neurotoxins, no lip filler, no dermal fillers of any kind for any minor under 18 — no exceptions
• Consultation Period: Minimum 2-week waiting period between consultation and treatment

Age 18 and Above:

Full access to all aesthetic treatments with standard consent procedures. Adult children may still benefit from parental support during decision-making.

Legal Guardian Documentation:

• Valid government-issued ID for parent/guardian
• Birth certificate or legal guardianship papers
• Custody documentation if applicable
• Both parents must consent unless single-parent custody is documented

Informed Consent Process:

• Parent/guardian must receive the same informed consent as adult patients
• Minor must provide "assent" (agreement to treatment)
• Additional time provided for family discussion and decision-making
• Right to change mind up until treatment begins

Appointment Attendance:

• Parent/guardian must attend initial consultation
• Parent/guardian must be present during all treatments
• Follow-up appointments may be attended by minor alone (16-17) with prior written consent
• Emergency contact must be immediately available during treatments

Skincare Treatments:

• Ages 13-15: Basic facials, acne treatments, gentle chemical peels
• Ages 16-17: Moderate chemical peels, microdermabrasion, LED therapy
• Home Care: Education on appropriate skincare routines and products

Injectable Treatments:

We do not provide injectable treatments to any minor under 18 — no exceptions. This includes all neurotoxins (Jeuveau, Xeomin, Dysport), dermal fillers, and biostimulators, regardless of medical indication or parental consent.

Laser and Energy Treatments:

• Hair Removal: Ages 16+ with demonstrated emotional maturity
• Acne Treatment: Ages 14+ with dermatologist recommendation
• Skin Rejuvenation: Generally deferred until 18+ unless medical necessity

Payment and Financial Responsibility:

• Parent/guardian is financially responsible for all treatments
• Payment required before treatment begins
• Cancellation policies apply with parent/guardian responsible for fees
• Insurance coverage varies; verification required before treatment

Privacy and Confidentiality:

• Medical records shared with consenting parent/guardian
• Mature minors (16-17) may have limited privacy rights for certain treatments
• Photography consent requires both minor and parental agreement
• Social media and marketing use requires additional permissions

Emergency Protocols:

• Parent/guardian emergency contact must be immediately reachable
• Emergency treatment may be provided without parental consent if life-threatening
• Alternative emergency contacts required in case primary guardian unavailable
• Hospital transport arrangements pre-established with parental consent